BOOKING & PAYMENTS TERMS
Before you book one of tours, please have a look at our booking conditions here below, to have a clear picture of the terms of booking with KIAfrika Adventure . Please note that the booking conditions may change time to time and may vary from one tour to another depending on the the terms that are set by partner services providers and accommodation properties as well as the government regulations.
PRICE QUOTE & BOOKING PROCEDURE:
To book a trip, contact us with your desired activities and destinations, we will work with you to create the ideal itineray and accommodation to fit within your budget, along with this, we may also offer some other activities that fit your interest.
Kiafrika Adventure recognise that most people do not get many opportunities for such a trip. Therefore we put all our efforts into making this a safe and memorable journey for you. For that reason, you might find that we are not the lowest price tour operator that can be found. However, be aware that are always details that some operators will be willing to omit in order to offer a lower price.
We pride ourselves on offering the highest value trip possible and satisfaction and make happiness for our customers.
Booking will be considered confirmed upon receiving from the clients the deposit of 30% of the total travel cost (through bank or services such as western union). Balance payments can be made on Arrival at your hotel.
In case you may need to cancel trip please notify us by email as your earliest convenience. Any cancellation shall br effective on the date that we received your cancellation request.
We recommend trip insurance for all travellers to minimize loss in cases of cancellation.
Postponements made by clients after a deposit has been made will result in the deposit being applied to the new itineray. Lodge and permanent tented camps may have stricter loss of deposit policies that will force us to deduct any amount retained by the lodges.
Cancellation of a holiday must be done in writing and is effective from the date we receive the written notification. Reservations that are cancelled, reduced in length if stay or reduced in numbers of participants are subject to cancellation charges.
The charges are expressed in percentage of quoted prices as follow
- When we have a signed booking form and the reservation is cancelled (even without a deposit received) KIAfrika Adventure shall have the right to claim any damages suffered by the company due to this cancellation
- Where your booking is for a package, you will be responsible for all cancellation charges, of whatsoever nature, imposed by the suppliers providing the components parts of such travel arrangements.
- KIAfrika Adventure charges a cancellation fee equal to 30% of the package price on any finalised booking. However, KIAfrika Adventure reserves the right to charge a cancellation fee of up to
80% of the total package, in its sole discretion, in particular circumstances, any money, which you have already paid to KIAfrika Adventure, will be taken by us as payment or part payment of any cancellation charges.
Children under the age 12 sharing a room with two adults generally pay 50% – 70% of the rate quoted except on air, rail, safaris, adventure programmes or balloons safaris. Children under 7 are not permitted in any tree hotels and most tented camps. Some wildlife lodges and tented camps accomodate a maximum of 2 persons. Other restrictions may apply from time to time. Children rates are available on request.
are strongly advised to take out adequate insurance
again all risks for an adequate sum. The company does not undertake to provide medical care (except to call in the flying doctors transfers services in Tanzania and Kenya)and the company does not accept liability for any inadequate care provided.
KIAfrika Adventure acts as agents for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, lose, damages, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service.
Baggage is restricted to 15kg per person on the domestic flights within East Africa. Soft sided luggage or duffel are preferable to hard luggage for storage on safaris vehicles and on aircraft used within Africa large suitcase of dimensions greater than 24″×17″×7″ are impossible to store in vehicles and on aircraft and should not be used (Baggage and personal effects are at owners risk throughout the tour and Baggage Insurance for mem is strongly recommended).
All nationals will require visas for Tanzania. We recommend that where possible your clients attain their visas in advance, although they are available upon arrival in Tanzania.
The climate is hot and sometimes humid. From December to March, when the northeast monsoon blows, it is hot and humid. In April and May heavy rains occur with June to October being the coolest and driest period. The lesser rainsfall in November. Temperatures between 25 degrees Celsius and 35 degrees Celsius and annual rainfall is about 20mm.
WILDLIFE IN TANZANIA:
It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing, You must take caution when viewing the animals, keep a minimum distance and carefully follow the instructions given by either the tour guide or wildlife ranges.
Driver / Guides will only stop at the shop/ curio stall, which are recommended by KIAfrika Adventure . We provide escort at no extra cost to accompany quest on shopping trips so as to help with recommendation and save.
Any complaints must be reported immediately to the KIAfrika adventure guides or (Head office) and to the supplier of the service, who will their best to resolve the matters. If the problem is not solved to your satisfaction, the complaint should be reported in writing and not later the 30 days after completion of the tour. Liability for complaints not notified accordance with the above described procedure cannot be accepted.
The Company’s contract will be governed by and constructed in accordance with the law of Tanzania. Accordingly each party irrevocably submits to the jurisdiction of the Tanzania counts to settle any disputes or matter arising under this contract.